Great Customer Service
I have six fountains from thirsty cat fountains. One of my fountains was 10 years old and I needed to replace the pump. I also had the ceramic cord cover and needed to get a new one made to match mine. I sent an email and within one day I had a response. Within two weeks they had custom made a ceramic cord cover and sent me a new pump. Did not charge me for getting a new cord cover. I went to the website and on the FAQ It gives instructions on how to install a new pump with video and it was very helpful.
These fountains are amazing. I’ve never had any problems and the only reason this cord needed to be replaced is because I’d used it so much it started become loose. Thank you so much for a great product and super fast service.
Allison
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