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- We absolutely love the cat fountain. It's a work of art as well as a source of joy for our cat, Jackson. The fountain is really beautiful, with deep blue glaze and ruffly spout, it would look wonderful anywhere. Beautiful and low maintenance, the water in the fountain stays clean and clear and cleaning the fountain is a breeze. Thirsty Cat Fountains is an amazing company; they are an absolute pleasure to work with, they create a wonderful product, and take pride in their work and relationship with customers.We bought a thirsty cat fountain years ago & not only is it beautiful, but very functional and our 2 Siamese cats love it. Customer service has always been over and above, especially when the bowl was accidentally broken. They made me a new bowl that matched up perfectly with the rest of the fountain. I continue to order supplies for the fountain & they always arrive in a timely manner. This is a great company that stands behind everything they do, so rare to find these days! Love ThirstyCat Fountains and am a very happy customer!Bought my cat fountain from you many years ago (imported to Scotland) and has been used by two cats and currently a puppy still works and looks as good as it did the day it arrived! Well worth the initial costI got this for my elderly cat. She is fussy, but seems to be taking to it. I am super sound sensative, but this isnt too bad. I bought a bubble up fountain. it is great. just hear small splashing noices, no motor noise. I too scoffed at the price, but it is well worth it. my plastic one was so slimy no matter how much i cleaned it. so i ditched that for this amazing fountain. you can tell it is hand made and done by a real professional. i would recommend to anyoneI am so impressed by the quality of these products, and especially by the unparalleled customer services. These folks are very responsive to all questions and concerns. They know their products inside and out (because they make them), and it is clear how much pride they have in providing specific, detailed information about how to make their products work as efficiently as possible. That they take the time to create step-by-step instructions and videos for maintenance and repair, instead of pressuring people to buy replacements, shows the value of their workmanship. I bought my fountain 6 years ago and the pump's been running almost continuously that whole time. With the regular maintenance and cleaning that they recommend, it's performed beautifully. Through no fault of theirs, the pump was cracked and needed to be replaced. They first told me how to refresh it with a salt and vinegar bath, to avoid replacement as long as I could. When I decided to order a new one, they shipped it within 2 days (the price of shipping included), with detailed instructions and video links for replacement that were easily accomplished in under 10 minutes, adding years of life to the product. Such a refreshing customer service experience--I highly recommend! Customer for life.I own 4 Thirsty Cat Fountains-several are over 5 years old and appear brand new-and will purchase another soon. They are made of quality materials and entice the felines to drink water more often. Furthermore, they are easy to clean and maintain. TCF customer service is awesome. There are many cat fountains for sale and the majority of them are comprised of cheap, toxic materials. I will always select Thirsty Cat over them all. Myles T.My sweet June has a kidney disease and inhales water all day and all night. She insists it comes from the faucet and refuses to drink from the water bowl. All night long I get woken up to get up and tun on the faucet! I was desperate and starting researching fountains. I needed a quiet one and one that resembled a faucet.....I was hesitant with this fountain and it did seem pricey. I took a chance and also purchased the little stem that goes on it to shoot the water up higher like a faucet. It came so quickly and immediately I was impressed with the beautiful design and looks to it. Very easy to set up and no motor noise....wow! Then I took the advice to raise the fountain up a little and I set it up right next the faucet she used. The next night I was ecstatic she had not woken me up for the faucet drink. I still couldn’t believe it until I caught her drinking, though. Sure enough I snuck up on her and spied.....she was happily drinking from the fountain and seemed content she “gets” the water by herself and as often as she wants! Thank you, thank you...I get my sleep back and I feel reassured that she will be getting enough water in to help slow down her kidney disease, a true miracle.I had a simple custom fountain made. It's beautiful. The cats weren't so sure, so I used it as a water bowl for a month so they became totally used to it. When I turned it on, they realized how much better it was as a fountain. They've been loving it ever since.Thank you so much for instructions for cleaning the pump. Mine stopped and popped at the outlet after 2 years. Due to the hard water here,although I do have a water softener and filters, there was lime buildup in the impeller shaft. Your solution, after I soaked it overnight, solved the problem. My nebelung loves her fountain since day one. Thirsty cat, you’re a true example of an excellent, honest business. Anyone with pump failure just needs to see your website instructions for the diy “repair “ which is only an easy soak. Again, the beauty queen loves her fountain!!!Hi Thirsty Cat Fountains Team, I’m not one for sending companies emails; if my time in Customer Service taught me anything, it’s that there’s always too many emails, and not enough time in the day. However, I feel very much compelled to send a BIG thank you. A couple of years ago, I bought a custom cat fountain for my two cats, per a recommendation from my vet. While one of my cats was satisfied with regular water in a bowl, my other cat, Gadget, insisted on drinking from the sink. It was driving me nuts! So my vet recommended Thirsty Cat Fountains. It look me a bit to place my order because these were expensive compared to the other kinds of cat fountains, and Gadget hadn’t liked other fountains before. But let me tell you… this isn’t your regular cat fountain! Gadget is OBSESSED. And I am one grateful cat mom. My cats & I spent a couple of weeks with family; without the Thirsty Cat Fountain. For days, Gadget would sit in the bathroom sink… and cry; nagging me to turn on the faucet. Finally, my dad (more sick of me being sick of turning on the faucet; than he was sick of Gadget’s cries) bought a cheap fountain, and boy did Gadget protest. She would sit by the cheap fountain and still cry (and reluctantly drink), longing for her glorious Thirsty Cat Fountain. We just got home on Saturday, and before I could finish unpacking, Gadget insisted I fill up her fountain. I don’t know what it is about your cat fountains - but she is literally obsessed! So - thank you so much for your craftsmanship and for making this product! My cat, Gizmo, also enjoys the fountain; but not nearing as much as Gadget - here is a picture of her enjoying her Thirsty Cat Fountain, after a few weeks with a much lesser fountain. She says “this fountain is purrrrfect! Thank you!” Happy New Year, and much thanks fur-ever! Kelly, Gadget (pictured) & Gizmo
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