At ThirstyCats we pride ourselves as much on the quality of our customer service as we do on the quality of our cat fountains. If you have a problem, and it does happen from time to time, it is our problem, and working together we will resolve it. We always do.
What steps should you take if something seems to be not working correctly? Email us if it is not urgent – email@example.com, or call us, 518-677-3225. There are very few businesses anymore which you can call and get personal help. There are nearly none you can call and speak with the very people who created your product, but you can and are invited to do that with ThirstyCat Fountains.
We realize a purchase of a fountain from us is an investment in a cat fountain and we treat you as we would wish to be treated. For the fastest results try to have pictures or a video you can send along. This can be very helpful in diagnosing the cause of the issue.